STEP 1
These are the terms and conditions for entering into an agreement with All Around Movers, Inc.
HOURS AND RATES
Shipper understands that billable time begins when the movers arrive at the first location and ends when the last item is placed where and how the Shipper requests, unless otherwise specified.
After the minimum time requirement is met, All Around Movers, Inc. (“AAM”) bills in 15-minute (1/4-hour) increments and rounds up to the next 1/4 hour.
Shipper understands that in instances involving packing on a previous day or multi-part moves, time ends when packing or moving services are completed for that day. Any such arrangement must be agreed upon prior to the move date.
Shipper understands that some out-of-town jobs may include “shop-to-shop” charges, meaning billable time begins when AAM leaves our shop and ends when AAM returns to our shop. This will be explained and agreed upon when the job is booked.
Shipper agrees to inform AAM of any overly filled, cluttered areas, or hoarder-type situations at time of booking. Pictures of these areas are required!
Shipper agrees to inform AAM at time of booking of any stairs, steep inclines, elevators, long walking distances, difficult access points, or other conditions that may affect the move. A “long walk” is considered 100 feet or more from the truck to the entrance of the dwelling.
Shipper agrees to inform AAM at time of booking of any extra-large, unusually heavy, awkward, delicate, fragile, antique, high-value, or specialty items, including but not limited to pianos, spas, gun safes, pool tables, artwork, statues, large appliances, or commercial equipment. When possible, the Shipper agrees to provide make/model numbers, dimensions, or accurate item weights at least 72 hours before the move.
If the Shipper fails to disclose stairs, difficult access conditions, oversized items, fragile items, hazardous conditions, or other unusual circumstances prior to the move, and AAM determines the situation poses a risk to the crew, equipment, vehicle, or property, AAM reserves the right to decline the move or reschedule it until proper equipment, manpower, or preparation is available. In such cases, the Shipper remains responsible for the agreed minimum number of hours at the applicable tariffed rate.
Moves lasting longer than 8 hours in a single day may be subject to overtime charges.
SENIOR DISCOUNTS
AAM offers a $10-per-hour discount for moves that originate from or terminate at a senior care facility or senior community.
ESTIMATES
Any estimate provided by AAM is based solely upon the information supplied by the Shipper. Estimates are non-binding unless otherwise stated in writing.
Additional charges may apply if the actual conditions, inventory, access, weight, distance, labor requirements, or circumstances differ from the information originally provided by the Shipper.
PAYMENT
Shipper agrees to be prepared to make payment immediately upon completion of services. Billable time continues until payment is made in full.
Unless prior written arrangements have been made, payment in full is due upon completion of the relocation or other services.
Shipper understands that AAM may charge a late fee of 10% every 30 days on past-due balances unless other written arrangements have been made.
If a payment is returned, declined, reversed, disputed, charged back, or deemed non-negotiable for any reason, including but not limited to stop payment or insufficient funds, the Shipper agrees to pay all associated administrative, legal, court, collection, banking, processing, and document-related fees incurred by AAM.
A $35 returned payment fee may be added each time a payment method is returned unpaid.
Shipper agrees that unpaid balances may be sent to collections or pursued through legal action if necessary.
CANCELLATIONS AND RESCHEDULING
Shipper agrees to notify AAM in writing (email is acceptable) of any cancellation, rescheduling, or significant change at least 72 hours prior to the scheduled move time.
If no specific move time has been scheduled, written notice must be provided at least 72 hours prior to 12:00 PM on the scheduled move date.
If proper notice is not provided, the Shipper agrees to pay the minimum number of hours applicable to the scheduled job at our tariffed hourly rate.
SCHEDULING
If the Shipper is not the first scheduled job of the day with a set arrival time, the Shipper understands they will typically receive a call at the number the Shipper provided approximately 30 minutes to 1 hour before crew arrival.
Shipper understands that arrival times for non-first jobs are estimates only and are not guaranteed due to traffic, weather, previous jobs running longer than expected, road conditions, or other unforeseen circumstances.
Shipper agrees to be fully prepared for the movers on the scheduled move date. This includes obtaining parking permits, elevator reservations, gate access, loading dock scheduling, HOA approvals, or any other access requirements prior to arrival.
The Shipper is responsible for any resulting parking tickets, towing charges, delays, fines, or penalties caused by insufficient access arrangements.
AAM’s moving trucks with ramps are approximately 45 feet in length and require safe and adequate maneuvering space.
AAM reserves the right to refuse to perform or provide any additional services other than those originally agreed to at the time of booking, i.e., packing or moving from/to areas not originally disclosed at the time of booking.
LIABILITY AND CLAIMS
AAM is not responsible for any items once they are no longer in AAM’s care, custody, or control.
All Shipper’s items and property must be able to withstand the normal rigors of moving.
In the unlikely event property is damaged due to negligence or fault by AAM, the Shipper agrees to pay the balance due in full and follow the claims procedures outlined in the “General Information Bulletin for Moving Household Goods in Oregon,” available on AAM’s website.
AAM will only process damage claims after payment in full has been received and cleared.
Claims for loss or damage must be submitted in writing within the time period required by applicable law or regulation.
If the Shipper instructs AAM to force items into tight or unsafe spaces, through undersized doorways, over railings, around corners, or into areas deemed unsafe, AAM shall not be held liable for resulting damages.
If AAM loads items into the Shipper’s vehicle, trailer, POD, storage unit, or container and the Shipper has not supplied adequate padding, blankets, straps, rope, tie-downs, or other protective materials, AAM is not responsible for damages resulting from insufficient protection or securement.
Shipper understands that particle board, ready-to-assemble furniture, pressboard furniture, and previously repaired or structurally compromised furniture are not covered for damage unless fully disassembled prior to or during the move.
AAM is not responsible for pre-existing damage, prior repairs, loose veneer, weakened joints, internal structural weakness, or normal wear and tear.
AAM will only load items that are reasonably clean, dry, and safe to handle.
Shipper represents that the premises and items being moved are free from pests, including but not limited to bedbugs, fleas, lice, rodents, roaches, or other infestations. If AAM equipment, pads, vehicles, storage facilities, or another customer’s property becomes contaminated due to infestation originating from the Shipper’s property, the Shipper agrees to pay all associated cleaning, replacement, extermination, quarantine, and related costs.
Shipper agrees that items being moved will be free from urine, feces, mold, biohazards, hazardous contamination, or dangerous odors.
Shipper agrees not to smoke, vape, or use controlled substances indoors or in enclosed spaces while AAM personnel are working.
AAM agrees to bring standard moving equipment necessary for a typical household or office move, including pads, dollies, straps, and related equipment. However, AAM is not responsible for delays, damages, or complications caused by omitted information, weather conditions, acts of God, customer error, building restrictions, road closures, mechanical failures beyond reasonable control, or other circumstances outside AAM’s direct control.
PROPERTY ACCESS AND SAFETY
If AAM is providing transportation for the move, the Shipper agrees that all roads, driveways, bridges, and access points used for the move will be legally accessible and safely traversable by commercial moving vehicles.
Roads and access points must be free of low-hanging branches, power lines, soft ground, mud, ice, snow, unstable surfaces, parked vehicles, or other obstructions. A minimum vertical clearance of 13 feet 6 inches is required.
If AAM determines that conditions are unsafe for travel or access, AAM may refuse pickup or delivery until conditions are corrected. The Shipper remains responsible for agreed minimum charges and any applicable storage or redelivery fees until delivery can be completed.
If AAM’s vehicle becomes stuck or damaged after being directed by the Shipper onto an unsafe roadway, driveway, or surface, the Shipper agrees to pay all recovery costs, towing expenses, repair costs, property damages, and related expenses.
Shipper is responsible for ensuring all driveways, walkways, stairways, elevators, and access paths are reasonably clear of snow, ice, mud, debris, pet waste, hazards, or unsafe conditions.
AAM is not responsible for dirt, mud, water, oil, debris, or weather-related material tracked into the property during moving operations.
SPECIAL ITEMS
Televisions
Flat-screen televisions should be packed in their original cartons whenever possible. AAM does not mount, install, or hang items on walls or other surfaces unless specifically agreed upon in writing.
Washers, Dryers, and Appliances
Washers should have tubs secured using original shipping bolts or packing materials. AAM does not disconnect or reconnect water, gas, electrical, ventilation, or utility lines unless specifically agreed upon in writing.
Mattresses
Mattresses should be transported or stored flat whenever possible. If stored or transported upright, they should be enclosed in an appropriate mattress carton or protective cover.
If these conditions are not met, the Shipper agrees that AAM is not responsible for damages to those items.
AAM cannot provide specialty cartons or custom packaging materials without adequate notice and exact measurements of the items requiring packaging.
PROHIBITED OR RESTRICTED ITEMS
Shipper agrees not to pack or request transport of illegal substances, firearms not properly secured, explosives, hazardous materials, flammable liquids, chemicals, propane tanks, ammunition, perishable food, live animals, or any item prohibited by law or transportation regulation.
AAM reserves the right to refuse transportation of any item deemed unsafe, illegal, hazardous, or improperly prepared for transport.
STORAGE
If storage services are provided, Shipper understands that additional fees, minimum storage periods, access restrictions, valuation limitations, and separate storage agreements may apply.
AAM is not responsible for damage caused by temperature changes, humidity, mildew, mold, shifting contents inside sealed boxes, or improperly packed items placed into storage by the Shipper.
GOVERNING LAW
These terms and conditions shall be governed by and interpreted under the laws of the State of Oregon.
If any portion of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.